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Case Studies

ALLITSM specializes in service management solutions hence our customers are generally service providers or provide services as part of their business offerings. Sample Clientele solutions which brought a lot of value to our customers:

Change Management for CIMB Group
(Financial service provider)

CIMB Group (one of the largest banking group in Malaysia with presence in 17 countries worldwide and more than 40,000 staff strength) – the project is to implement Clientele ITSM Change Management to manage, track and record the requests for IT related changes, the work done, version controls, centralized IT administration information and automation of approval processes. This project greatly improved the efficiency of managing changes by teams across the Group and significantly improved the speed to find and retrieve crucial data for trouble shooting of IT related issues hence reducing business risks (potential losses) while adhering to compliance requirements by Central Bank.

Center Management for NOMAD
(Office space rental service provider)

NOMAD Service Office (service office provider with 14 locations in 6 countries in the South East Asia region) – the project is to implement Clientele Centre Management to manage the clients, tenants, the rental agreements, promotions, billing, maintenance and resource administration to manage the operations of Nomad’s service offices

Service Desk Management for Tan Chong Motor
(Assembly, manufacturing, distribution of motor vehicles and parts)

Tan Chong Motor Holdings Berhad (TCMH) is a public listed company on the Main Board of Bursa Malaysia since 1974. TCMH presently has more than 6000 employees and involved in a variety of businesses ranging from the assembly and marketing of motor vehicles (Nissan and Renault), automotive parts manufacturing to property development and trading in various heavy machinery, industrial equipment and consumer products, both locally and abroad. – the project is to implement Clientele Service Desk Management to manage internal IT related service requests from the whole group. This include monitoring tasks assigned, SLAs management, escalation of overdue issues, vendor management, contract management, RMA management and spare parts (inventory) management.

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