Service Management Software
Covers everything you need for supporting your employees and/or customers. It's easy to use and can be implemented on-premises or utilized via the Cloud as Software as a Service (SaaS).
​
Is your strategy to save money and rely more on self-help, self-service? Then look no further, our software will help you reduce costs and return your on investment (ROI) in 6 months, guaranteed!!!
Helpdesk
Customer Services
Engineering Service Management
Service desk
ITIL Service Management
Managed Service Providers
Interested in how we improve your business? Give us a call.
Feature highlights:
-
Service catalog management
-
A personalized service catalog allowing customers to choose from the services available to them, offering a central point for information, requests and incidents.
-
Request fulfillment
-
Support for the service delivery of multiple departments, enterprise request management and shared services.
-
Operations management
-
High level Operations Management enabling your staff to plan and work efficiently, integrated with MS Exchange
-
Multiple deployment models: On premise, Subscription and SaaS to fit your needs
-
Mobile access for field engineers
-
Integrated Business Intelligence, offering insight at every level to measure results, improve your performance, make better decisions faster and be more cost efficient.
-
Surveys to measure and increase customer satisfaction, customer loyalty and the net promoter score